Lash L'Amour · Boston & Newton, MA
Spa Policies
These policies exist to protect your experience and the standard we hold ourselves to - for you and for us.01 Arrival Policy+
- For new clients, your intake form will be emailed to you before your appointment. Please complete it before you arrive.
- We recommend arriving 10 minutes early, free of eye makeup, for your consultation. Clean lashes = better adhesion = longer wear.
- Please keep phones on silent or vibrate. For the comfort of all guests, we kindly ask that calls and FaceTime be taken outside the spa.
- To ensure a safe and relaxing experience for everyone, we kindly ask that children not accompany you to your appointment.
- In compliance with health department regulations, only certified service animals are permitted in the spa.
02 Lash Refill Policy+
We recommend refills every 2 to 4 weeks based on your natural lash cycle.
- Refill: 50% or more of your extensions remain, perfect for a refill appointment.
- Full Set: If fewer than 25% of your extensions remain, a full set may be required.
03 Coming From Another Spa?+
Welcome. We accept refills from other spas and are happy to assess your current lashes on arrival.
If extensions are improperly applied or causing damage to your natural lashes, we will recommend a full removal and fresh set rather than build on top of a problem. Removal is a separate service and an additional charge applies. We would rather be upfront with you from the start.
If extensions are improperly applied or causing damage to your natural lashes, we will recommend a full removal and fresh set rather than build on top of a problem. Removal is a separate service and an additional charge applies. We would rather be upfront with you from the start.
04 Cancellations & No-Shows+
A minimum of 24 hours' notice is required for cancellations or rescheduling. Appointments canceled with less than 24 hours' notice will be charged 100% of the scheduled service fee.
Deposit
All new sets require a 25% deposit at booking, applied to your service total.
Card on File
A valid credit card is required to hold all appointments.
Confirmations
Sent 48 hours in advance by text and email. Unconfirmed appointments may be released.
06 Allergic Reactions+
We take every precaution to ensure a safe and comfortable experience. Adhesive sensitivities are rare, but they happen, and we take them seriously.
- Redness, swelling, or itching after your service? Contact us immediately. We will remove your lashes at no charge, no questions asked.
- Sensitive skin or a history of reactions? Tell us at booking. We'll schedule a complimentary patch test 24 hours before your appointment.
- All of our artists are trained to recognize early signs of sensitivity and will pause any service if something doesn't feel right.
- Reactions are outside of our control, but how we respond to them is not. We will always take care of you.
07 Our Satisfaction Promise+
Every set that leaves our spa carries our name on it. We hold ourselves to the highest standard and if we ever fall short of yours, we want to know.
- Not in love with your lashes? Tell us before you leave or contact us within 5 days of your appointment.
- We'll schedule a complimentary follow-up and make it right.
- We don't offer refunds on services, but we never leave a client unhappy. That's not how we've built 16 years of loyal clients.
- Standard cancellation fees apply to complimentary appointments.
08 Tipping+
- Cash or Venmo only, please. Tips go directly to your artist.